Shipping Policy

Processing Time:

  • All orders are shipped from our Mexico City studio on Mondays, Wednesdays, and Fridays.

  • Due to our small team, some orders may take between 1-5 days to process before they are ready for shipment.

Costs and Delivery Times:

Domestic Shipping (within Mexico)

  • 90 MXN: For orders below 2,500 MXN.

  • Free Shipping: For orders above 2,500 MXN.

    • Express Shipping (FedEx 1-5 business days)

International Shipping

United States

  • 150 MXN: Standard Shipping (Federal post 15-20 business days)

  • 500 MXN: Express Shipping (FedEx or DHL, 1-8 business days)

Canada

  • 150 MXN: Standard Shipping (Federal post 15-20 business days)

  • 600 MXN: Express Shipping (FedEx or DHL, 1-8 business days)

Europe

  • 250 MXN: Standard Shipping (Federal post15-20 business days)

Please note that international shipping rates do not include local taxes or duties. International customers are responsible for any additional costs imposed by their local government upon delivery. 

Order Confirmation and Tracking:

  • You will receive a confirmation email with tracking information after placing your order.

  • Please consider providing your email and/or phone number at the purchasing process, as it will be easier to get in contact if we have any inquiry about your order.

  • Be sure that your shipping address is in a secure location.

  • For any questions about your order, please email us at info@proyectorufina.com  and include your order number in the subject line. You can also reach us by message at the phone number: +52 55 3666 2001, Monday-Friday from 10:00am - 6:00pm CST.

Liability:

  • While we take great care in packing and shipping your orders, we cannot be responsible for lost, stolen, or damaged packages during transit.